Great Gift Ideas: Your source for unique birthday gifts, corporate gifts, wedding gifts, and anniversary gifts

At BlueChopsticks.com, we want you to be satisfied with every purchase and feel confident while shopping with us. Please take a moment to read our policy as shown below to ensure complete satisfaction at BlueChopsticks.com.

How do I order 10, for example, of the same item with different engraving on each?
Just treat them as if they were different products. For example, enter the engraving for the first item and click the 'buy' button to place this item in the shopping cart. Then click 'back' on the browser and enter the engraving for the second item and click 'buy' again to place the second item in the shopping cart. You can repeat this method until all have been placed in the cart. Once you're done with all, go to checkout.

Do I need to place separate orders for different engravings?
No, see the question immediately above. You only need to place separate orders if you either want two items to be billed to different credit cards or they are shipping to separate addresses.

Multiple Addresses: How do I submit multiple products/orders to be shipped to separate addresses?
You will have to place each order separately for simplicity. However, our system makes this fairly easy since it will save your billing details (except for credit card number). Below are detailed directions:

1. Add the first item to your shopping cart (be sure to fill out gift cards, engraving, etc when placing item in your shopping cart)
2. Click on 'checkout' button and fill out your billing and shipping details. The shipping details should be the address of the "first" person you'd like the product in the shopping cart to be delivered to.
3. Click on 'verify info - next>' button and check the order for correctness.
4. Click 'Submit Order' button at the bottom of the page. You will get an order number and an email confirmation will be sent to you.
5. To ship a second product (different or identical) to a second address, simply start over by placing it in the shopping cart just like in step #1.
• Tip: If it's the same product, you can simply click on the product link on the order receipt.
6. Click on 'checkout' and you will see that the billing details are still there except for your credit card number. Simply fill out the credit card and enter the second shipping address.
7. Continue with your second order by following step 3 and 4.
8. After you are done with the second order, you are right back on step 5 and you simply add a third product for your third shipping address to your shopping cart. Follow the same steps starting with step #5.
   • Please note, if you abandon the browser for more than 20 minutes your billing details will be erased. As long as you keep surfing Bluechopsticks.com this will not happen.

Alternatively, you can email multiple addresses to customerservice@bluechopsticks.com. Be sure to include the full billing details EXCEPT for the credit card number. All shipping addresses should have a telephone number in case the carrier can't locate the address. A customer service representative will call you back to get your credit card details (or you can call customer service to speed things up).

How do I ship 2 items to 2 different addresses?
You have to place two separate orders. It is relatively easy using the method above. See the question immediately above. The billing details will not be erased and you need not reenter them.

Why did my items disappear from the shopping cart?
Usually it's one of two problems. The first could be that you abandoned your shopping cart for more than 15 mins (for instance, you went out to lunch and came back). The other possibility is that your ISP or company may have blocked access to certain activities or features of your browser. If you suspect the later, you will need to call in your order or use a different computer on a different network (or fix the problem at the current one).

Do you accept mail orders? Do you accept money orders or checks as payment?
Yes, we accept mail orders paid by money order or check. However, check orders will not ship until the check clears. It is preferred that you send in a money order for prompt shipment.

Do you have a printed catalog available?
Unfortunately, we do not. All product information is only online at this time.

Can I request a specific delivery time (time of the day)?
Delivery times (actual time of the day, ex: 3 PM) are based upon the courier's scheduled routes. We are not able to specify or guarantee a delivery day drop-off time.

Credit Card Information

For your protection, we permanently delete your credit card number from our server once your order is completed and closed. After deletion from our server, only the last 4 digits of your credit card number is left for identification purposes. You may be assured that NO record of your credit card number is permanently stored in any form including off-line! Please be assured that we have taken maximum security measures to protect your personal information.

We work constantly to ensure safe shopping at BlueChopsticks.com. The security of your personal information is protected during transmission using the Secure Sockets Layer (SSL), which encrypts all information into scrambled code to prevent unauthorized access. When entering personal data and credit card information on "check out", you will see a little lock on the bottom right hand side of your browser. This means that the information that you have provided is kept secure and will be encrypted during transmission to prevent unnecessary leakage of information. Our SSL certificate, issued by Geotrust is a guarantee that we value your right to high security measures.

To view Certificate of Authority (on encrypted pages)
1. Right-Click (Windows) or Control-Click (Macintosh) on any pages in your checkout process, choose "properties" and view the certificate.
2. Double click on lock icon on the bottom of web browser at any time during checkout.
3. Click on the "click to verify" link on the Geotrust logo to verify the validity of our certificate.

If you still feel unsafe to disclose credit card details online, you still have the option of contacting our customer representative by phone or faxing the information to us.

At BlueChopsticks, we recognize your right to Internet privacy and security. The information that you provide to us will only be used solely for our purposes, to gather information about you so that we might be able to further personalize our service to you as well as customize our services in order to serve you better. We guarantee that the information we have about you will not be sold, rented, or exchanged for benefits to other companies. We may, however, use third parties to aid us in providing great service to you, such as payment processing, mail delivery and fulfilling of orders etc. If in the necessary event that your personal information is provided to third parties, we assure you that such information will be handled in the strictest confidence.

Bargain-Alert! Newsletter

We collect e-mail address from visitors and customers who prefer to receive information on BlueChopsticks' promotions, sales, discounts and lucky draw prizes via email. Your e-mail addresses are kept in an internal list and will not be revealed to other parties.

Tell-a-Friend

BlueChopsticks's Inform-a-Friend service allows you to tell your friend about our products and services. This service will request for your name and your friend's e-mail address in order for us to automatically generate an invitation e-mail to our site. Your friend can always opt to remove his/her e-mail address from our database if she does not wish for further notifications from us.

Links

BlueChopsticks.com may have third parties links on our site. While we assure you that our third party links are most definitely reputable merchants, we still urge you and as a precaution to read the privacy policy of every site that you visit before providing your personal information as our privacy policy is only applied within our web site. We will not be held responsible for privacy practices of third party sites.

Use of Cookies

We use cookies to record the user's session information such as shopping selections during the order process. As a security measure, the cookie will expire when the browser is closed. Customers who elect not to accept cookies on their browser, may not get as high a customization on our web site during shopping, but are still perfectly capable of having an enjoyable shopping experience with us.

We process all orders promptly upon receipt. Listed in the chart shown below are our shipping charges. Please note that we charge the actual shipping costs on orders without premiums. You will receive an email notification with a tracking number if you elect the express delivery option (other tracking numbers available on request). Please note that it might take longer during peak seasons to process and ship the orders. In the event that an item is out of stock, or requires a longer lead time, you will receive an email notification from BlueChopsticks informing you about the delay.

Ground Shipping takes 2-7 business days IN ADDITION to the time it takes to physically package and ship your order (hand over to the carrier). 3rd Day Shipping takes 3 full business days to arrive after shipment. 2nd Day Shipping takes 2 full business days to arrive after shipment. Overnight Shipments will arrive the next business day. Business days do NOT include saturdays, sundays, or holidays. No shipments are made saturdays or sundays. Saturday delivery is available on certain items at extra charge and on special requests only (contact a representative to see if it's available).

Hospitals & Hotels - We recommend that you choose 2nd day or Overnight for deliveries to hospitals and/or hotels to ensure that your package arrives before the recipient checks out. We guarantee delivery to the hospital and/or hotel's receiving department or desk. It is up to their receiving department to deliver this package to the specific individual within their facility.

'Ships in :' field next to each product is the time to physically package and submit the package over to the carrier. It does not include the actual travel time it takes to get to your door. The travel time is dependent on several factors such as the distance between you and the warehouse and/or the shipping method you selected i.e. ground, 2nd day, overnight

Customers in Hawaii (HI), Puerto Rico, and Alaska (AK) must choose either UPS 2nd Day Air or Next Day Air service since UPS Ground service is not available to these areas. All orders submitted with Ground Shipping to these areas will be automatically upgraded to 2nd Day Air at extra charge.  NOTE: We do not ship to Post Office boxes and all items shipped may require an adult signature for delivery.  

Shipping information for perishble items (cakes, cookies, flowers, etc)
Perishable items, such as but not limited to cheesecakes, cookies, and flowers, automatically ship with a signature release. In the event that the driver for the carrier does not feel comfortable leaving the package, they will attempt delivery the next business day and leave a note for the recipient. We strongly advise that you send the gifts to an address where the recipient will be available to receive the package. For delivery to apartment complexes, see the following:

Do you deliver to Apartment Buildings?
Yes. When placing your order, be sure the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. As most apartment buildings are secured, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.

Canadian Orders:
Canadian Shipments might be subject to Duty, Brokerage, G.S.T., P.S.T. and other import taxes which will be collected by the driver upon delivery. BlueChopsticks has no control over these charges and does not collect them. These charges are based on the value of the product in Canadian dollars and your ship-to destination.

Sales Tax

In accordance with applicable state law, a sales tax of 4.75 % is added to all orders shipped to Colorado addresses. Sales tax is not collected on all shipments to recipients outside of Colorado.

Multiple Shipments

Depending on what you order, we may ship from multiple warehouses. Shipping lead times and transit times will differ depending on where it ships from and the destination. If that is the case, we will email you multiple tracking numbers so you can track the various packages.

We take great pride in assuring the quality of our products. If for any reason you are dissatisfied with your purchase, we offer a 30-Day Money-Back Guarantee, so you can simply return the merchandise to us and we will give you a choice of refund, replacement or exchange for your purchase. Kindly let us know the reason for your dissatisfaction as it will help us to improve our products and services in the future.

>> For engravable items and their returns please click here.

How to return, replace or exchange an item

If you'd like to return a product, please contact a customer service representative first to get return authorization. Items must be in original resalable condition.

You have the following choices when you decide to return any shipment:
Refund - total refund minus any shipping costs (Prorated refund for shipping charges if an item is broken or damaged.). Please allow 3 working days for processing
Replacement - we will ship the replacement within 3 working days.
Credit - we will issue you a gift certificate for the amount, and you'll be able to redeem it at any time.

We are unable to offer you any form of refund after 30 days.

Damaged Items

If any item arrived damaged, you must hold onto the package as is and contact one of our customer service representatives immediately. Our customer service representative will notify the carrier and follow their procedures to claim damage insurance automatically applied to every shipment on certain carriers like UPS and FedEx. It is your responsibility to make sure you hold onto any damaged items long enough should the carrier wish to inspect the damage. If you elected a carrier that does not offer any damage compensation (including lost package), you will not be eligible for any claims. Therefore, it is encouraged that you pay a little extra for this type of insurance in case this situation arises.

If the carrier issues a refund, you will be credited for the purchase. However, the carrier must approve and issue any refunds before a replacement or credit can be issued to you. They may or may not require a visual verification of damaged goods as per their policy.

Where to return, replace or exchange an item

Simply send the package, along with a printed copy of your return confirmation form via prepaid, insured shipping to:
BlueChopsticks.com
4833 White Rock Circle Ste F
Boulder, CO 80301
USA

Please note that you'll be responsible for the payment of shipping and insurance of the returned items.

Returns of 'Quantity/Volume Pricing' Items or any other Special Order Terms

Items ordered with any special terms and/or conditions, such as but not limited to items ordered at quantity pricing, volume orders, etc., incur a restocking fee of 20%. Shipping charges are not refunded. Restocking fee does NOT apply to retail orders at normal retail pricing including items on sale and/or clearance.

Engraved item return policy

Bluechopsticks.com invests a lot of resources to provide current and accurate information for all customers. We make every attempt to update our site with changes in pricing or availability once we are notified by our suppliers and others in the chain of supply. We will notify you prior to processing any order any changes in availability or pricing. In any case, you will always have the choice to cancel the order if the availability or pricing has changed and you no longer wish to receive the order. Furthermore, Bluechopsticks.com will give you the choice of canceling any order for any reason prior to it being accepted and processed.

Our suppliers' inventory constantly changes and ours does so too. Bluechopsticks.com is technologically sophisticated but in certain cases errors, such as but not limited to, omissions, misprints (including errant pricing), or delayed data (such as but not limited to data from suppliers) may occur. We reserve the right to correct all and any orders with any errors expressed or implied prior to accepting and/or scheduling them for delivery. In any case, we will notify you prior to shipping any major changes with your order.